Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01825 766055
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Meads Medical Centre Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Online Access
  • Doctors & Staff
  • Opening Hours
  • Practice News
  • Clinics
  • Contact Us
Show Side Menu

Key Information

  • General Practice Data for Planning and Research GPDPR
  • Online Access
  • Appointments
  • Opening Hours
  • Register as a Patient
  • Doctors and Staff
  • Carers
  • Patient Participation Group
  • Clinics
  • Change Of Personal Details
  • Complaints
  • Electronic Health Record and Sharing
  • Friends & Family Test
  • Health A - Z - Conditions & Treatments
  • Healthy Living
  • Vacancies
  • Help With Health Costs
  • Immunisations
  • Named Accountable GP
  • Non NHS Work
  • Patients' Records
  • Repeat Prescriptions
  • Safeguarding
  • Taking Control of Your Health
  • Test Results
  • Travel Vaccinations
  • Useful Phone Numbers
  • Who Can Help Me
  • Publication of GP Earnings
  • GDPR
  • Home blood pressure monitoring
Call 111 when it's less urgent than 999
  • Live Well
  • Conditions A to Z

BBC Health News

  • The doctor strike has ended - what comes next?30 Jul 2025 07:02With doctors returning to work after five-day walkout, is there an opportunity for talks to re-start?
  • I've stopped life-saving medication says man exhausted by fight for NHS care30 Jul 2025 02:13Tim Hull, who has a rare neurological condition, says his quality of life is "very, very low".
  • 'I was a shopping addict - it needs to be taken more seriously'30 Jul 2025 03:01People with experience of compulsive buying say more NHS help is needed to tackle the issue.
  • Rape crisis centre to launch single-sex only meetings after trans row30 Jul 2025 01:34The new group will run alongside an existing service which allows trans and non-binary people to take part
  • Parents 'horrified' by maternity services report29 Jul 2025 14:10NHS England finds "significant'' concerns about services at Leeds Teaching Hospitals NHS Trust.
  • Why the government wants your pet dog and cat poo29 Jul 2025 11:38The screening is part of the drive to fight superbugs that are resistant to common antibiotic drugs.
Home > Complaints

Complaints

Please talk to us.

Every patient has the right to make a complaint about treatment or care they have received at The Meads Medical Centre.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient expereince.

Who to talk to

Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; all out staff are trained to handle complaints effectively.

Alternatively, ask to speak to the complaints manager Tonya Clark who is the Practice Manager, or to Sophie Garroch, the Reception Manager, or to Eilidh Callander our Operations Manager.

A complaint can be made verbally or in writing. A complaints form is available from reception. Additionally, you can complain via email to: sxicb-esx.themeads@nhs.net

Time frames for complaints

The time constraint for bringing a complaint to the Practice is 12 months from the occurrence giving rise to the complaint, or 12 months from the time you become aware of the matter about which you wish to complain.

The complaints manager will acknowledge your complaint within three working days.

We will aim to resolve your complaint within 14 to 28 days, but no longer than 40 days.

Investingating complaints

The Meads Medical Centre will investigate all complaints effectively and in conjunction with current legislation and guidance.

Confidentiality

The Meads Medical Centre will ensure that all complaints are investigated with the utmost confidentiality and any documents are held separately from the patient's healthcare record.

Third party complaints

The Meads Medical Centre allows a third party to make a complaint on behalf of a patient. The patient must provide consent for them to do so. A Third Party Consent form is available from reception.

Final response

The Meads Medical Centre will issue a final formal response to all complainants, which will provide full details and the outcome of the complaint. Further information is detailed in our practice policy.

Further actions

If you wish to raise a grievance, but do not want to complain to the Practice, you can complain to the local Integrated Care Board (ICB):

Please write to:

NHS Sussex,

Sackville House,

Brooks Close,

Lewes

BN7 2FZ

or call:

Complaints telephone no: 0300 140 9854 (excluding weekends and bank holidays)

or email:complaints email address: sxicb.complaints@nhs.net

If you are dissatisfied with the outcome of your complaint you can contact:

The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel no: 0345 015 4033 (Monday to Friday 8.30am to 5.30pm)

Email: phso.enquiries@ombudsman.org.uk

Last Updated 16 Jun 2025

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Podiatry/
Footcare

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Meads Medical Centre

Bell Farm Road, Uckfield, East Sussex, TN22 1BA

  • 01825 766055
  • sxicb-esx.themeads@nhs.net
© Neighbourhood Direct Ltd  2025
GP Practice Website by Oldroyd Publishing Group

Loading...

Local Services
Podiatry/
Footcare